Care Coordinator (Hybrid)

Bastion Health
Farmington, CT USA
Hybrid (2–3 days in office)
Full-Time | $40,000 – $60,000 based on experience

About Bastion Health

Bastion Health is a digital clinic focused on improving men's health through accessible, technology-enabled care. We serve patients nationwide, providing expert care across areas such as reproductive health, prostate health, hormonal health, and preventive screening. Our platform combines virtual care, at-home testing, and coordinated provider support to deliver comprehensive care to men across all 50 states.

We are a fast-growing team focused on delivering high-quality, patient-centered care while building systems that make healthcare easier to access and navigate.

Position Overview

The Care Coordinator plays a critical role in supporting patients, providers, and operational workflows across Bastion Health. This position blends patient outreach, provider coordination, clinical operations, and logistics management.

The ideal candidate is organized, proactive, comfortable speaking with patients, and excited to help people navigate their healthcare journey.

This role is hybrid, with approximately 2–3 days per week in our Farmington, CT office and the remainder remote.

Key Responsibilities

Patient Outreach & Support

• Conduct patient outreach to schedule appointments and assist with onboarding
• Create personalized patient communications via phone, text, and email
• Answer patient questions and provide guidance on services and care plans
• Coordinate communication between patients and providers
• Encourage patient adherence to care plans and follow-up appointments
• Obtain patient demographic information, identification, and insurance documentation
• Conduct referral outreach calls when needed
• Assist patients in resolving simple technical issues related to telehealth visits

Provider Management

• Maintain and monitor provider availability and schedules
• Assist with onboarding and training of new providers
• Provide refresher training or operational guidance to existing providers
• Monitor visit documentation and ensure visit note compliance
• Escalate potential standard-of-care or compliance issues for review

Visit Operations

• Check in patients for visits using Bastion's dashboard and Athena EMR
• Support providers by submitting lab and medication orders when appropriate
• Coordinate claims submission and fulfillment processes
• Ensure smooth patient visit flow and documentation completion

Test Kit Fulfillment & Logistics

• Assemble at-home testing kits
• Manage inventory of testing supplies and materials
• Oversee kit shipment and fulfillment
• Coordinate with lab partners, including IHD and Fellow Labs
• Manage shipping and tracking using ShipStation

Qualifications

Required

• BA or BS required in a relevant field 
• 1–3 years of experience in healthcare administration, care coordination, or a related role
• Health coaching license a must
• Strong communication skills and comfort speaking with patients by phone
• Highly organized with strong attention to detail
• Ability to manage multiple operational workflows simultaneously
• Comfortable working with digital health platforms and EMR systems
• Ability to work in a hybrid environment (2–3 days in office)

Preferred

• Experience working with EMR systems (Athena preferred)
• Experience in telehealth or digital healthcare environments
• Familiarity with logistics, shipping platforms, or inventory management

Benefits

• Competitive salary: $40,000 – $60,000 based on experience
• Health insurance starting day one
• 401(k) with employer match
• Unlimited PTO
• Opportunity to work in a fast-growing digital healthcare company, improving access to men's healthcare nationwide
• Equity Participation: Share in the company’s growth through a meaningful equity compensation package 

Location

Hybrid role based in Farmington, Connecticut
Approximately 2–3 days per week in office